Josué Negrón
Read More from the Author

EUC Staff Architect, End User Computing, VMware.
Josué Negrón serves as a EUC Staff Architect at VMware for the Windows platform. Currently, in his seventh year with VMware, Josué works with customers to define the best way to integrate the latest EUC technologies into their businesses to solve challenges associated with mobile device deployment, management, and security. He holds a degree in Computer Engineering from Georgia Tech.

Announcing the Windows 10 Troubleshooting Cheat Sheet for Workspace ONE UEM

September 10, 2019

Have you ever tried to recreate your favorite dish, only to fail miserably? Well, I certainly have while trying to make bacalao, my favorite childhood dish. Stick with me, this relates to IT – I promise. I was only able to successfully recreate this {amazing} codfish stew once my mom shared the family recipe with me. Once I understood the recipe,  I was able to identify my mistakes and move on. In the world of IT, the same concept applies. If you understand how something works or is put together you can readily identify points of failure when something goes wrong.

 Mike Nelson and I presented, “Troubleshooting Windows 10 Tips and Tricks” at VMworld 2019. If you were not able to attend, you could watch the session on-demand here. We started the session by going over how Workspace ONE UEM manages Windows 10 devices including the management clients and communication channels. We then took a deeper dive into providing tips and a checklist for troubleshooting some of the most common issues such as console settings, enrollment, Windows Updates, profile deployment, and software distribution.  

All of the content for the session was based on the widely use Tech Zone guide: Troubleshooting Windows 10: VMware Workspace ONE Operational Tutorial. However, while this tutorial provides great content for understanding the product and common issues, we’ve received feedback that it can be difficult to reference while actively troubleshooting.  

In response, we created the Windows 10 Troubleshooting Cheat Sheet for Workspace ONE which can be accessed directly in the tutorial, or downloaded and printed out for on-the-go access. This cheat sheet is meant to provide you with a high-level checklist for various components and logging locations. We intend to offer technical-minded people the ability to understand the back-end of our solution and allow you to exhaust all troubleshooting steps before having to reach out for help. You know the saying, “give a man a fish…” okay you get my point, enough with the fish references.  

We have many plans for updating the tutorial and cheat sheet over time, so your feedback is valuable! Feel free to comment below or contact VMware End-User-Computing Technical Marketing at euc_tech_content_feedback@vmware.com.  

September 10, 2019
Josué Negrón
Read More from the Author

EUC Staff Architect, End User Computing, VMware.
Josué Negrón serves as a EUC Staff Architect at VMware for the Windows platform. Currently, in his seventh year with VMware, Josué works with customers to define the best way to integrate the latest EUC technologies into their businesses to solve challenges associated with mobile device deployment, management, and security. He holds a degree in Computer Engineering from Georgia Tech.