Automating Battery Replacement with Workspace ONE Intelligence: VMware Workspace ONE Operational Tutorial

VMware Workspace ONE UEM 9.6 and later

Overview

Introduction

VMware provides this operational tutorial to help you with your VMware Workspace ONE® environment. In this tutorial, you explore the automation capabilities for the battery replacement workflow in VMware Workspace ONE® Intelligence™.

Audience

This operational tutorial is intended for IT professionals and Workspace ONE administrators of existing production environments. Both current and new administrators can benefit from using this tutorial. Familiarity with networking and storage in a virtual environment is assumed, including Active Directory, identity management, and directory services. Knowledge of additional technologies such as VMware Workspace ONE® Access (formerly VMware Identity Manager) and VMware Workspace ONE® UEM is also helpful.

Automating Battery Replacement with Workspace ONE Intelligence

Introduction

Workspace ONE Intelligence automation uses a number of parameters that trigger a workflow. You can customize the workflow to act on unique scenarios in your Workspace ONE environment. 

Windows devices that cannot last a full workday without requiring a charge are disruptive and reduce employee mobility. Automating battery replacements can help you improve employee experience, increase productivity, and maximize device lifespan.

In this exercise, you create an Intelligent automation to detect devices with poor battery health and review that automation.

Prerequisites

Before you can perform the procedures in this exercise, you must meet the following requirements:

Logging In to the Workspace ONE UEM Console

To perform most of the steps in this exercise, you must first log in to the Workspace ONE UEM Console.

1. Launch Chrome Browser

Launch Chrome Browser

On your desktop, double-click the Google Chrome icon.

3. Authenticate In to the Workspace ONE UEM Console

  1. Enter your Username, for example, administrator.
  2. Click Next. After you click Next, the Password text box is displayed.
  1. Enter your Password, for example, VMware1!
  2. Click Login.

Note: If you see a Captcha, be aware that it is case sensitive.

Using Automation to Tag Low Battery Life Devices

In this activity, use the automation capabilities in Workspace ONE Intelligence to tag low battery life devices in Workspace ONE UEM. Make sure you are logged in to the Workspace ONE UEM console for the first step.

1. Return to the Workspace ONE UEM Console

From the Workspace ONE Intelligence Console:

  1. Click the Services dropdown menu.
  2. Click Workspace ONE UEM.

2. Navigate to All Settings in Workspace ONE UEM Console

In the Workspace ONE UEM console:

  1. Click Groups & Settings.
  2. Click All Settings.

3. Create the Low Battery Health Tag

  1. Click Device & Users.
  2. Click Advanced.
  3. Click Tags.
  4. Click Create Tag.

4. Save Low Battery Health Tag

  1. Enter Low Battery Health for the Tag Name.
  2. Click Save.

5. Obtain Tag ID

  1. Point to the name of the tag you just created.
  2. The tag URL is displayed on the status bar of the browser—the tag ID is the number at the end of the URL. Copy and paste the number into Notepad++. This tag ID will be used as part of the automation action in the following steps.

Note: In the sample image, the tag ID is 10007 – your ID will differ.

6. Return to the Workspace ONE Intelligence Console

  1. Click the menu icon on the right.
  2. Click Workspace ONE UEM to return to the Workspace ONE UEM Console.

7. Open Automation Settings

In the Workspace ONE Intelligence console:

  1. Click Automations.
  2. Click Add Automation.

8. Select a Template

  1. Navigate to Category > Workspace ONE UEM > Devices.
  2. In Devices: Create Your Own, click Get Started.

9. Define Automation Settings

  1. In the Name field, enter Dell Battery Replacement.
  2. Under Filter (If), select Dell Battery Health.
  3. Select Less Than.
  4. Enter 25.

10. Add an Action

  1. In the Action (Then) section, click the + icon to expand the options.
  2. Click Workspace ONE UEM.
  3. Click Add Tag to Device.

11. Configure Action Settings

  1. Enter the Tag ID you previously copied from the Workspace ONE UEM Console – this action tags the device in the Workspace ONE UEM Console as Low Battery Health .
  2. Click the toggle to enable automation after saving.
  3. Click Save.

12. Enable Automation

Click Save & Enable.

13. Confirm Automation is Created

Confirm that you can see the Dell Battery Replacement automation in the dashboard with a status of Enabled.

Reviewing Automation Events

After you have created an automation in the Workspace ONE Intelligence console, the configured actions begin to take effect and are recorded in the logs. In this activity, use the automation logs to review the automation events for Dell devices that need battery replacement.

1. Open the Log

In the Automations Dashboard:

  1. Click View on the Dell Battery Replacement automation.
  2. Select Activity.

2. Review the Log

View Log

Depending on the battery health of the device you enrolled, the automation event you configured in this activity may or may not have been triggered. For this reason, the following screenshot is a sample from an unrelated log. It provides an example of multiple actions taken on different services.

Summary and Additional Resources

Conclusion

Although reporting and dashboards can help you identify issues, the true power of Workspace ONE Intelligence lies in its automation capabilities. This operational tutorial provided steps to automate battery replacement with Workspace ONE Intelligence. 

Procedures included:

  • Creating an automation to tag low battery life devices
  • Reviewing automation events

For more details, see Workspace ONE Intelligence Dashboards, Automation, and Reports.

Creating a Fully Automated Battery Replacement Workflow

Now that you understand how automation with Workspace ONE Intelligence works, you can automate the remaining battery replacement workflow on your own.

To fully automate battery replacement, here are your next steps:

  1. Integrate ServiceNow with Workspace ONE Intelligence.
  2. Use automation to create Helpdesk tickets that request new batteries for users.

The following video walks you through setting up ServiceNow integration with Workspace ONE Intelligence.

Terminology Used in This Tutorial

The following terms are used in this tutorial:

application store A user interface (UI) framework that provides access to a self-service catalog, public examples of which include the Apple App Store, the Google Play Store, and the Microsoft Store.
auto-enrollment Auto-enrollment simplifies the enrollment process by automatically enrolling registered devices following the Out-of-Box-Experience.
catalog A user interface (UI) that displays a personalized set of virtual desktops and applications to users and administrators. These resources are available to be launched upon selection.
cloud Asset of securely accessed, network-based services and applications. A cloud can also host data storage. Clouds can be private or public, as well as hybrid, which is both private and public.
device enrollment The process of installing the mobile device management agent on an authorized device. This allows access to VMware products with application stores, such as Workspace ONE Access (formerly VMware Identity Manager).
identity provider (IdP) A mechanism used in a single-sign-on (SSO) framework to automatically give a user access to a resource based on their authentication to a different resource.
mobile device management
(MDM) agent
Software installed on an authorized device to monitor, manage, and secure end-user access to enterprise resources.
one-touch login A mechanism that provides single sign-on (SSO) from an authorized device to enterprise resources.
service provider (SP)
A host that offers resources, tools, and applications to users and devices.
virtual desktop The user interface of a virtual machine that is made available to an end user.
virtual machine A software-based computer, running an operating system or application environment, that is located in the data center and backed by the resources of a physical computer.

For more information, see the VMware Glossary.

Additional Resources

For more information about Workspace ONE, explore the VMware Workspace ONE Activity Path. The activity path provides step-by-step guidance to help you level-up in your Workspace ONE knowledge. You will find everything from beginner to advanced curated assets in the form of articles, videos, and labs.

Additionally, you can check out the VMware Workspace ONE and VMware Horizon Reference Architecture which provides a framework and guidance for architecting an integrated digital workspace using VMware Workspace ONE and VMware Horizon. 

 

About the Author

This tutorial was written by:

  • Andreano Lanusse, End-User-Computing Staff Architect, Technical Marketing, VMware.

Feedback

The purpose of this tutorial is to assist you. Your feedback is valuable. To comment on this tutorial, contact VMware End-User-Computing Technical Marketing at euc_tech_content_feedback@vmware.com.